Carleton College increases availability of medical and mental health services for students with free, 24/7 virtual care- News

Carleton University is set to launch a new virtual medical and mental health service on the first day of Spring Term 2024. This service, which will be available 24/7, is an extension of the comprehensive health care services offered by Carleton Student Health and Counseling (SHAC). The addition of these resources follows a recommendation from the Student Mental Health and Wellness Working Group, which gathered feedback from students, faculty, and staff in focus groups and community sessions over the past year.

The new virtual resources are available through a partnership with TimelyCare, a safe, secure, URAC-accredited, and HIPAA-compliant platform. This platform follows campus-specific protocols to facilitate care coordination and follow-up to ensure continuity of care. Students will be able to access virtual care from licensed physicians and counselors from anywhere in the United States. These virtual resources are free and do not bill insurance.

TimelyCare resources for Carleton students include 24/7 on-demand and appointment-based medical care, mental health and emotional support, appointment-based mental health counseling (up to 12 sessions each academic year), psychiatric support (available by direct referral from a SHAC provider), health coaching, and digital self-care content, including access to meditation and yoga sessions. On-demand mental health, emotional support, and health coaching are also available 24/7 for students who are studying abroad or spending College breaks outside of the U.S.

The introduction of this new service is designed to better meet the demand for individualized care in the timeframe students need. By offering free, 24/7 access to virtual medical and mental health resources in collaboration with current on-campus services, Carleton aims to provide students with convenient care that reduces wait times while ensuring continuity of care. To learn more about the medical and mental health resources available to Carleton students

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