ServiceNow Enhances GenAI Functionality Through Platform Update in Washington, D.C.

Today, on the Cloud Wars Minute, we are excited to discuss ServiceNow’s latest platform release, known as Washington, D.C. Our guest host Kieron Allen will be diving into this exciting topic and providing insights and perspectives on the ever-evolving world of cloud technology.

One of the key highlights of this release is the enhanced capabilities of Now Assist, which further enhance ServiceNow’s existing AI functionality. Now Assist for ITOM AIOps applies GenAI to ServiceNow’s existing ITOM AIOps application, simplifying complex alerts with natural language to expedite issue resolution and provide more context for IT operations staff. If you want to learn more about this analysis, tune in and ask AI Ecosystem Copilot.

Another important feature in this latest release is Virtual Agent Designer, which allows for the development of intelligent self-service conversational automation. This tool enables users to design their own virtual agents with little technical knowledge, making it an excellent option for non-technical teams looking to automate their processes.

In addition to these features, ServiceNow Impact AI Accelerators have also been introduced to speed up time to value. These accelerators are designed to help users adapt ServiceNow GenAI experiences, analyze the relationship between investment and business impact, and keep tabs on ROI. These tools make it easier for users to leverage the power of AI in their operations and achieve significant returns on their investments.

Overall, ServiceNow’s latest platform release offers a range of exciting new features that are designed to simplify complex processes and improve operational efficiency through the use of AI technology. Whether you’re an IT professional or a business leader looking

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