Report Reveals Amazon’s ‘Just Walk Out’ Grocery Checkouts, Initially Touted as AI-Powered, Actually Depended on 1,000 People in India Acting as Virtual Cashiers

In a surprising revelation, it has been reported that Inc.’s AMZN “Just Walk Out” technology did not rely entirely on artificial intelligence as previously believed. Instead, the technology relied on 1,000 contractors in India who acted as virtual cashiers. These contractors were responsible for monitoring the cameras and sensors used to track customer purchases.

Despite initial excitement around the cashier-less technology, it was not fully automated as initially thought. According to a report from The Information, the technology required human intervention for 7 out of 10 sales, making it more costly than traditional self-checkout methods. This has led Amazon to shift its focus towards “Dash Carts” and traditional self-checkout counters.

The Dash Carts are equipped with scanners and screens, allowing customers to check out as they shop. These changes are being implemented in existing Amazon Fresh stores. While this decision marks a departure from the Just Walk Out technology, it is not entirely surprising given the challenges faced by the technology in meeting Amazon’s targets and reliance on human monitoring.

The news of Amazon’s shift away from the Just Walk Out technology has had an impact on its stock price, with it closing slightly lower on Tuesday following the announcement. However, this decision highlights that innovations in retail technology are not always as seamless as they may seem and that human intervention may be necessary for certain aspects of these technologies to function effectively.

By Sophia Gonzalez

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